Why are owners or members not receiving emails?

Overview Sometimes owners or members do not receive important emails like consent forms, electronic ballots, or proxy links for a Meeting. Follow these steps to find and fix email delivery issues.

Verify Email and Resend

1. Ask the owner or member to check their spam and junk folders.

2. Log in to the Dashboard for the associated Meeting.

3. Navigate to Membership > [Specific Owner or Member].

4. Verify their email address matches the one they expect to use.

5. Update the email address if it is incorrect and click Save.

6. Resend the relevant communication.

Note: For detailed instructions on changing this data, read the How do I update owner information in the Dashboard? article.

Bypass Network Blocks

If the email is correct and not in the spam or junk folder, their email provider or network may be blocking the system.

1. Update the owner or member's profile to use a completely different email address and click Save.

2. Ask the owner or member to disconnect from any VPNs or corporate networks that may interfere with emails.

3. Resend the communication.